You can return or exchange your item within a maximum of 14 days from receipt.
You will need to contact us at info@brandmix.at providing your order number.
We will contact you as soon as possible to arrange for the package to be collected by our courier and to provide you with the return label.
After 14 days from the receipt of the bag, no returns or exchanges will be accepted.
The return cost will be borne by the customer and deducted from the refund amount.
Return costs:
- European countries with all-risk insurance: 25€.
- Countries outside Europe with all-risk insurance: 50€.
Brandmix Salzburg will proceed to refund the amount paid minus the shipping costs once the returned product has been received and checked to verify that the item is in its original condition and with the label.